Case Study

e Supportive Supervision (eSS)


The eSS tool provides support to the supervisory staff in various levels, in planning their visits to the facilities, analyzing the status of facility, developing plan of action after the visit, delegating the actions and disseminating the observations and assessments after the visits in facility and community interaction.



Pilot in 4 States (Chhattisgarh, Tamil Nadu, Telangana, Uttar Pradesh)


A large scale web and mobile application called e Supportive Supervision – with multiple users at national level and in the pilot rollout in 4 states (Chhattisgarh, Tamil Nadu, Telangana, and Uttar Pradesh) – was developed to do away with the problems associated with paper-based data collection. However, the personnel conducting the supervision were not fully conversant with the technology to leverage its full capacity to improve health worker performance and service delivery.


SDRC facilitated national and state level workshops for officials from the Directorate General of Health Services, National Health Mission, National Health Systems Resource Centre, Development partners, and other government supervisors. These workshops had mock displays of the software and demonstrations of the checklist entry, where the users learnt how to effectively navigate the software and fill in the checklists. A Q&A session followed to resolve the issues faced by the users.

The various levels of users included Medical Officers, Medical Officer in-Charge, Medical Superintendents, Welfare officers, Health officers, Program managers, Nurses, Lab technicians, Pharmacists, ANMs, ASHAs, etc at the state level workshops.

At the national level, users included Additional Secretary & Mission Director, Additional Secretary, Assistant Commissioner, Chief Director, Deputy Commissioner, Deputy Director, Deputy Nursing Advisor, Deputy Secretary, Director, Economic Advisor, Joint secretary, Nursing Advisor, Secretary, Under Secretary, from Ministry of Health & Family Welfare.



Capacities of 506 officials have been built through these workshops which enable them to plan and monitor their own and facility’s performance using the e supportive supervision:

  • 138 users in Chhattisgarh
  • 137 users in Tamil Nadu
  • 130 users in Telangana
  • 101 users in Uttar Pradesh



e-Supportive Supervision

Chhattisgarh, Tamil Nadu, Telangana, Uttar Pradesh

August 2017 to Ongoing